We are always seeking ways to help our customers get the most from their BayLink service. Below are a number of ideas that you can use to get maximum value for your voicemail dollars.
The term ‘greeting’ refers to the audio that you record for your BayLink message box and is often the first point of contact that a caller will have with you or your business. First impressions can be lasting impressions so invest some time to script and record the most appropriate greeting. Take a few minutes to consider
who will be calling and what will be the nature of their call
giving your business name and your title
conditioning caller to your probable response time
giving alternative contact points such as your email
providing other information such as
hours of operation
location
nature of services or products
providing emergency/after hours contact information
Please refer to the Sample Greetings section of this web site for examples to help you craft your greeting. return to top
Recording Your Greeting
Your outgoing announcement message can be up to 5 minutes long. There is no need to speak too fast.
Telephone handsets will pick up background noise, so try and be in a quiet place when recording your announcement message.
Callers can skip your greeting and go directly to the beep tone by hitting the “1” key at any time. You may wish to include this near the beginning of the outgoing message.
If your outgoing message changes regularly, you may wish to include the date of the last update. For example <<Today is _______, and program will be…..etc.>>.
If this is an information line that does not accept messages, it is also a good practice to include wording such as <<Hello and thank you for calling the __________information line. >> or <<This is an
information line which does not accept messages, to contact _______ please call ________. return to top
Create an Audio Brochure
Selling a product or service? Prospective customers can call day or night looking for information. Not all prospects use the Internet and many people prefer to hear a description before buying. You are probably paying significant money to advertise so why not maximize the opportunity to deliver that information by creating an audio brochure. BayLink’s 5 minute outgoing greeting gives you plenty of time to describe your product/service, features and benefits. This can also be a great way to qualify prospects letting you focus on the best leads.
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Capture Orders by Voice
Take advantage of BayLink’s 7 minute messages to capture orders by voicemail. There are many situations where this is an easier for customers than a web site or app ordering system. BayLink offers high quality audio-to-text transcription (extra charge feature) which is delivers orders to you by email. Combine this will web access call log to see who called, who left orders and who requires a call back. Please contact BayLink Customer service to discuss your needs. return to top
After Hours On Call Service
Property managers, health care professionals, service technicians etc. all face the issue of handling service requests after business hours. BayLink offers numerous approaches for handling emergency and non-emergency scenarios. Our platform includes features such as emergency call transfer, prioritized alerts and prioritized call handling. Callers can even be guided through structured question/answer sequences to ensure the correct information is captured. Please contact BayLink Customer service to discuss your needs. return to top
