Please contact BayLink Customer Service by email for assistance. To ensure account security, passcodes are provided only by email once Baylink has verified your address against our records. return to top
What is the notification feature and how does it work?
When a new voicemail is left your new message box, the BayLink system can alert you to this event. This feature minimizes the need for you to call in and check for new messages. BayLink provides 3 different notification options
-Voice all to another telephone number
-Email (with or without audio WAV attachment)
-Text message to your cell phone. return to top
How do I change the telephone number or email address that My BayLink service uses for notifications?
Please contact BayLink Customer Service by email for assistance. Be sure to provide your account number, and the updated notification details. return to top
I deleted a message and now I need to hear it again, what should I do?
BayLink keeps deleted message for a fixed time period before they are purged from the system. The time period varies depending on the service and the message type. If the deleted message has not been purged it can retrieved from the deleted message category and moved to the Saved category. Once the message is purged, it cannot be recovered. If you need to keep messages for long period of time you wish to consider BayLink Message Archive feature. You may also wish to consider the use of email notifications with attached audio. Messages can then be saved on your local disk drive as a back up. Please refer to the MyBayLink section of this web site for specifics. return to top
I did not receive a notification call to my cell phone for a new message, what happened?
There are two possibilities.
There is always a few minutes delay between when the caller hangs up and the notification call is made. If you happened to retrieve new messages during this time period (for example called and logged in), the system will not make a notification call as you have already heard the new message.
While cell phone service in this country is very good, cell phone calls still can be dropped by the cellular network. If this happens while the notification call is being made, you will not receive an alert. This problem is more likely to happen in geographic areas with poor cell coverage or during times in which the cell phone networks are very busy. Although the frequency of the problem is low, BayLink offers two solutions.
Repeat notifications – if you do not acknowledge a notification call by entering your pass code, the BayLink system will wait and then repeat the notification call. You can specify any wait time period up to 60 minutes, and the system can repeat this process up to a maximum of 3 times
Text message – you may wish to complement voice notification with a text message alert
How do I find out the date and time that a message was left?
While listening to a message press 8 (other options). Then press 1 to hear the date and time stamp. return to top
A caller did not leave their telephone number, is there any way to retrieve their caller ID?
While listening to a message press 8 (other options). Then press 2 to hear the Caller ID. BayLink captures the caller ID of all calls if present (i.e. not blocked) return to top
While listening to voice message, I would like to rewind and hear part of the audio again. How can I do this?
While listening to a message you have the following options
press * key to rewind the message 5 seconds
press # key to fast forward 5 seconds
press 0 to pause message playback; press 0 again to resume playback
BayLink accepts all major credit cards, debit cards, checks and money orders. You can pay online or pay the online invoice sent to you by email. BayLink also offers automated payment to a card kept securely on file. BayLink does not accept card payments over the phone. return to top
Can I change My BayLink telephone number?
Yes! Please contact BayLink Customer Service by email for assistance. There is no charge for changing your telephone number. You may also wish to consider the Remote Access number feature. Please refer to the My BayLink section of this web site. return to top
